Question 1

What is smart property technology?

Accepted Answer

Smart property technology refers to connected devices and software — such as smart locks, thermostats, access control, video intercoms, and resident apps — that automate building operations and improve the resident experience. ePropertyCare designs, installs, and supports these systems for multifamily, student housing, and build-to-rent communities.

Question 2

What smart technology solutions does ePropertyCare offer?

Accepted Answer

ePropertyCare offers building-level solutions (access control, gate control, video surveillance, video intercoms, water valves), in-unit solutions (smart locks, thermostats, water sensors, light switches, video doorbells, security systems), software solutions (self-guided touring, mobile personal safety), and resident experience apps.

Question 3

What property types does ePropertyCare serve?

Accepted Answer

ePropertyCare serves multifamily housing, student housing, and build-to-rent communities nationwide.

Question 4

How is smart property technology different from a standard security system?

Accepted Answer

Standard security systems are typically standalone and single-purpose. Smart property technology connects multiple systems — access, security, climate, and resident communication — into one platform, giving property managers a unified view and residents a more seamless living experience.

Question 5

Does smart technology increase property value?

Accepted Answer

Yes. Smart technology can support higher rent premiums, reduce operating costs (energy, labor, maintenance), and improve resident retention, all of which contribute to property value and NOI (net operating income).

Question 6

Can smart technology be added to an existing (non-smart) building?

Accepted Answer

Yes. ePropertyCare specializes in retrofitting existing buildings with smart technology in addition to installing systems in ground-up new construction.

Question 7

What is the difference between building-level and in-unit solutions?

Accepted Answer

Building-level solutions cover shared infrastructure like access control, gates, surveillance, and intercoms. In-unit solutions are installed inside individual apartments, such as smart locks, thermostats, and water leak sensors.

Question 8

Do resident experience apps work with all smart devices?

Accepted Answer

ePropertyCare's resident experience apps are designed to integrate with the smart devices and platforms installed as part of a property's system, giving residents centralized control from a single app.

Question 9

What is a Mobile Personal Safety Button?

Accepted Answer

It's a software-based safety feature that lets residents or staff quickly alert emergency contacts or security personnel from a mobile device, commonly used on student housing and multifamily properties.

Question 10

Who typically decides which smart technology to install — owners or property managers?

Accepted Answer

Both. ePropertyCare works with owners on capital planning and ROI, and with property management teams on day-to-day functionality, training, and resident rollout, so the solution fits both financial and operational goals.

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